Shipping & Delivery Policy

Oudera provides delivery services for orders placed through our Kuwait online store.

Delivery Charges

Delivery is not free unless Oudera expressly states otherwise as part of a specific promotion.

Applicable delivery charges are calculated and displayed during checkout before the customer completes payment. Delivery charges may vary depending on the delivery location, order details, courier service, or other applicable factors.

By completing an order, the customer agrees to the delivery charge displayed at checkout.

Order Processing

Orders are processed after successful order confirmation and, where applicable, payment authorization.

Processing and delivery times shown on our website or during checkout are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by weekends, public holidays, periods of high demand, weather conditions, courier delays, incorrect address information, or other circumstances outside Oudera’s reasonable control.

Delivery Information

Customers are responsible for providing complete and accurate delivery information, including the recipient’s name, telephone number, delivery address, area, block, street, building or house number, and any other information reasonably required to complete delivery.

Oudera is not responsible for delays or failed delivery resulting from incomplete or inaccurate information supplied by the customer.

If additional delivery attempts or address corrections result in additional courier charges, these charges may be payable by the customer where permitted.

Receiving Your Order

Customers should inspect the external condition of their order upon receipt whenever reasonably possible.

If your order arrives visibly damaged, contains an incorrect product, or an item appears defective, please contact Oudera as soon as possible and retain the product and its packaging while the matter is reviewed.

Delivery Delays

We work to ensure orders are delivered promptly; however, delivery dates and times may occasionally change due to circumstances beyond our reasonable control.

Oudera will not be responsible for delays caused solely by courier operations, government restrictions, severe weather, force majeure events, or incorrect customer information, except to the extent otherwise required by applicable law.

Contact Us

For questions concerning an order or delivery:

Email: info@kw.oudera.ae
Phone: +965 6000 2808

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3. Terms of Service

Paste into Terms of service:

Terms of Service

These Terms of Service govern your access to and use of the Oudera Kuwait website and your purchase of products from Oudera.

By accessing our website, placing an order, or purchasing a product, you agree to these Terms of Service together with the policies made available through our website.

Online Store

Oudera operates this online store to offer fragrances, perfumes, oud, incense, and related products to customers.

You must provide accurate, complete, and current information when placing an order.

Products and Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

Product appearance, packaging, colour, or presentation may occasionally vary slightly from photographs displayed online due to packaging updates, screen settings, photography, or other reasonable factors.

Fragrance perception is subjective. Product descriptions and fragrance notes are intended to help customers understand the general character of a product and do not constitute a guarantee that every customer will perceive a fragrance in exactly the same manner.

Prices

Prices applicable to the Kuwait store are displayed on the website and may be changed from time to time.

The price applicable to an order is the price displayed and confirmed during checkout, subject to correction of obvious errors where legally permitted.

Delivery charges are separate unless expressly stated otherwise and will be displayed during checkout.

Orders

Submission of an order does not necessarily constitute final acceptance by Oudera.

We reserve the right, where reasonably necessary and legally permitted, to refuse or cancel an order because of product unavailability, suspected fraud, payment failure, incorrect pricing or product information, technical errors, or other legitimate reasons.

If payment has already been collected for an order that Oudera subsequently cancels, the applicable amount will be refunded as appropriate.

Payment

Customers must use an available and authorized payment method when completing an order.

Orders may be subject to authorization, verification, fraud-prevention procedures, and approval by the applicable payment provider.

Oudera is not responsible for a payment being declined by a bank, card issuer, or third-party payment provider.

Delivery

Delivery is subject to our Shipping & Delivery Policy. Delivery is not free unless expressly offered as part of a promotion.

Customers are responsible for providing accurate delivery and contact information.

Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy and applicable Kuwait law.

Promotional Offers

Discounts, promotional codes, gifts, giveaways, or other promotional offers may be subject to additional conditions. Unless expressly stated otherwise, promotions cannot necessarily be combined.

Oudera may amend or discontinue a promotion where reasonably necessary, subject to applicable law and any commitments already made to customers.

Intellectual Property

The Oudera name, branding, logos, website design, photographs, graphics, written content, and other proprietary material displayed on the website may be protected by applicable intellectual-property rights.

Such content may not be reproduced, distributed, commercially exploited, or used without authorization except where permitted by law.

Website Availability

We aim to keep our website accurate and available but cannot guarantee uninterrupted or error-free access at all times.

We may update, maintain, modify, or temporarily restrict portions of the website where reasonably necessary.

Liability

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.

Changes to These Terms

Oudera may update these Terms from time to time. The version published on the website will apply from its stated effective date, subject to applicable law.

Governing Law

These Terms are governed by the applicable laws and regulations of the State of Kuwait.

Contact

Email: info@kw.oudera.ae
Phone: +965 6000 2808